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Privacy Policy

At First Class Trucking, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us through our website, mobile app, or other communication channels.

1. Introduction

First Class Trucking provides reliable and professional logistics and transportation services. Protecting your personal information is fundamental to how we operate, and this Privacy Policy outlines our practices and commitments to your privacy.

2. Types of Information Collected

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Other details necessary to process requests or provide services

3. How Information is Collected

We collect your information in the following ways:

  • Information you provide directly through forms, emails, or phone communications

  • Automated means, such as cookies or tracking technologies, to enhance website performance

  • Third-party platforms, if you engage with our services through such channels

4. Purpose of Data Collection

We collect and use your personal information for the following purposes:

  • To provide and improve our services

  • To process and fulfill your requests

  • To communicate with you regarding updates, promotions, or support inquiries

  • To comply with legal and regulatory obligations

5. Data Security Measures

We implement robust security measures to protect your information from unauthorized access, misuse, or disclosure. These measures include:

  • Encryption protocols

  • Secure data storage

  • Regular security audits and updates

6. Data Sharing

Your personal information is not shared, sold, or rented to third parties or affiliates. However, we may share your data in the following cases:

  • To comply with legal requirements or court orders

  • With your explicit consent

7. User Rights

You have the following rights concerning your personal information:

  • Access: Request access to the information we hold about you.

  • Update: Request corrections or updates to your information.

  • Delete: Request deletion of your personal data (subject to legal or contractual obligations).

8. Consent for SMS Communication

By providing your phone number through our website, mobile app, or other communication channels, you explicitly consent to receive automated SMS messages from First Class Trucking. These messages may include transactional updates, promotional offers, and important information related to our services.

Consent to receive SMS messages is obtained through the following process:

  • When you enter your phone number in our intake form, you will be presented with an opt-in statement outlining the purpose of the SMS communication.

  • You may agree to receive SMS messages by checking the designated box (if applicable) or proceeding with the form submission.

Consent to receive SMS messages is not a condition for purchasing our services.

9. Opt-Out Process

You can opt out of SMS communication at any time. To unsubscribe, reply “STOP” to any text message you receive from us. Upon opting out, you will no longer receive SMS messages unless you choose to re-enroll in the program.

For assistance or more information about SMS communication, reply “HELP” to any of our messages or contact us directly at csr@truckfirstclass.com or 954-228-2441.

10. Purpose of Collecting Phone Numbers

We collect your phone number solely for the purpose of:

  1. Sending transactional updates (e.g., delivery or pick-up notifications).

  2. Providing timely customer support or updates regarding your services.

  3. Offering promotional or informational content directly related to our logistics and transportation services.

Your phone number will not be shared, sold, or used for purposes unrelated to First Class Trucking’s services.

11. Contact Information

For any questions or concerns about this Privacy Policy or your personal information, you can reach us at:

Email: csr@truckfirstclass.com
Phone: 954-228-2441