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Privacy Policy

At First Class Trucking, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us through our website, mobile app, SMS communications, and other communication channels.

1. Introduction

First Class Trucking provides reliable and professional logistics and transportation services. Protecting your personal information is fundamental to how we operate. This Privacy Policy outlines our practices and commitments to your privacy.

2. Types of Information Collected

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Other details necessary to process requests or provide services
  • Communication preferences and consent choices
  • Transactional and service-related interactions

3. How Information is Collected

We collect your information in the following ways:

  • Direct Input: Information you provide directly through forms, emails, or phone communications.
  • Automated Technologies: Cookies, tracking technologies, and analytics tools that enhance website performance and user experience.
  • Third-Party Platforms: If you engage with our services through such channels.

4. Purpose of Data Collection

We collect and use your personal information for the following purposes:

  • To provide, manage, and improve our services.
  • To process and fulfill your requests efficiently.
  • To communicate important updates, promotions, and support inquiries.
  • To comply with legal and regulatory obligations.

5. Data Security Measures

We implement robust security measures to protect your information from unauthorized access, misuse, or disclosure, including:

  • Encryption protocols to secure sensitive data.
  • Secure data storage with limited access.
  • Regular security audits and updates to prevent breaches.

6. Data Sharing

Your personal information will not be shared, sold, or rented to third parties for marketing purposes. However, we may share your data in the following cases:

  • Legal Compliance: To comply with legal requirements, subpoenas, or court orders.
  • User Consent: With your explicit consent for specified purposes.

7. User Rights

You have the following rights concerning your personal information:

✅ Access: Request access to the information we hold about you.
✅ Update: Request corrections or updates to your information.
✅ Delete: Request deletion of your personal data (subject to legal or contractual obligations).

To exercise these rights, contact us at csr@truckfirstclass.com or call 954-228-2441.

8. Consent for SMS Communication

By providing your phone number through our website, mobile app, or other communication channels, you explicitly consent to receive automated recurring SMS messages from First Class Trucking. These messages include:

✔ Transactional updates (e.g., delivery or pick-up notifications)
✔ Service-related messages
✔ Promotional offers and alerts

📌 Opt-in Confirmation Message:
“Thank you for subscribing to First Class Trucking alerts! Msg & data rates may apply. Reply HELP for help, STOP to opt out. Msg frequency varies.”

📌 How to Opt-In:

  • Enter your phone number on our website and agree to the opt-in terms.
  • Sign up via our mobile app or customer service.
  • Confirm SMS subscription by responding to an initial opt-in message.

9. Opt-Out Process

You can unsubscribe from SMS messages at any time.

📌 How to Unsubscribe:

  • Reply “STOP” to any text message from us.
  • After opting out, you will no longer receive messages unless you re-enroll.

📌 Opt-Out Confirmation Message:
“You have successfully unsubscribed from First Class Trucking alerts. No further messages will be sent. Reply HELP for support.”

10. HELP & Support Contact

For assistance, reply “HELP” to any SMS.

📌 HELP Message:
“First Class Trucking: For support, contact csr@truckfirstclass.com or call 954-228-2441. Msg & data rates may apply.”

📧 Email: csr@truckfirstclass.com
📞 Phone: 954-228-2441

11. Carrier Liability Disclaimer

Mobile carriers are not responsible for delayed, undelivered, or misdirected messages.

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